It had been a grueling  trip and here I was at yet another airport restaurant. But instead of the normal bored server, tired of the indifferent travel clientele, my waitress was absolutely great. She was all smiles and when she asked me how I was doing, I felt like she really cared.

Lest I thought I was imbued with some special charm that day, I watched my waitress with her other customers. They were all equally well treated. She checked back frequently, smiled easily and seemed to be genuinely concerned about our collective well-being.

Her service and attitude in this busy place, filled with its transient clientele, was quite intriguing. I guessed her to be in her early 20’s. I watched her interact with everyone with the same sincere care. She also treated the other employees, including the usually ignored busboy, with the same charm.

Not again

Most customers, already harried from the challenges of post 9-11 security, are not exactly overflowing with charm. Cheerfulness is not easily found at airports these  days.

I watched several stressed out looking passengers plopping down at tables as my extraordinary server attended to them. Many of her customers were brighter and even smiling by the time they got their meals.

However, many of the other server’s customers still looked like the finalists in the local Lemon Sucking Contest. Read the rest of this entry »

Tags: attitude, customer service, how to deal with rejection, how to get along with others, inspirational, overcome everything, overcome rejection